Protrack Privacy Policy

Introduction & Scope

This policy applies to the website of ProTrack BC, https://protrackbc.com, and is intended to describe how we collect, use, and disclose your information when you access our website or use our services. At ProTrack BC, we value your privacy and are committed to taking steps to protect your data. It does not apply to third-party websites that may be linked to the ProTrack site. We encourage you to review their privacy policies separately.

Data We Collect

We may collect the following types of data when you use our website:

  • Personal Information (Provided by You) such as name, email address, and phone number - when submitted via contact forms.
  • Any data you may provide while calling customer service or performing other service-related activities.
  • Technical & Usage Data (Automatically Collected)
  • IP Address & Device Information: Browser type, operating system, and referring URL.
  • Cookies & Tracking Data: Details on how you interact with our website (see Cookies & Tracking section).
  • Third-Party Data Sources: We receive data from analytics providers like Google Analytics and Microsoft Clarity, used in monitoring the level of website traffic to improve user experience.
  • If you request a password reset, your IP address will be included in the reset email.
  • We store the personal data provided by users who register on our website in their user profiles. Users can review or delete their data at any time except unless they can change their username. Website administrators can also view and edit that information.

Why We Collect Data

We collect and process your information for the following purposes:

  • To respond to inquiries and provide customer support.
  • To track Website traffic and enhance functionality.
  • For legal requirements and security measures.
  • Visitor commis, your data is checked through an automated spam detection service.
  • We do not sell personal information to third-party organizations.

How We Collect Data

We collect data through the following means:

  • Directly From You
    • When you submit a contact form or send us an email.
    • When requesting information about any of our equipment or services. Automated Tracking
  • Cookies & Analytics: We use cookies and tracking technologies to improve the website's performance. See the section below on Cookies & Tracking.
  • Third-Party Services: We utilize Google Analytics and Microsoft Clarity to analyze visitor behaviours to optimize our website and increase user experience. These services track your IP address, device type, and browsing information. For details, see their respective privacy policies:
    • Google Analytics
      We utilise Google Analytics to collect data on your interactions on our site. For more information, visit the Google Privacy Policy.
    • Microsoft Clarity
      We partner with Microsoft Clarity and Microsoft Advertising to collect data on how you use and interact with our website through behavioural metrics, heatmaps, and session replays to improve and market our products/services. We also use first- and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. We use this information for site optimization, fraud/security, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Embedded content from other websites

Content on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Cookies & Tracking

We use cookies and tracking to improve the performance of the website, enhance the user experience, and analyze user behaviours.

Types of Cookies We Use:

  • Essential Cookies: Necessary for basic website functionality.
  • Analytics Cookies: Keep track of website performance and visitor interaction.
  • Marketing Cookies: Can be used for retargeting ads (if any).
  • Managing Cookies:
  • You can modify your Cookie Preferences through your browser settings. Please note that disabling cookies will affect the functionality of this website.
    For further details, visit All About Cookies.

How We Protect Your Data

We have put in place measures to secure your data from unauthorized access or breach, including:

  • Encryption of sensitive data.
  • Data is stored on secure servers with restricted access.
  • In the event of a data breach, we will inform affected users and relevant authorities as required by law.

How Long We Retain Data

We retain data only for the period required for business, legal or security reasons, namely:

  • Data from contact form submissions are retained for 12 months for customer service purposes.
  • Technical data (cookies, logs, analytics) is stored for up to 24 months to track website performance.
  • If you request data deletion, we will remove your information unless legally required to retain it.

Your Rights Over Your Data

Depending on your location, you have the right to:

  • Access the personal data we store about you.
  • Correct inaccurate or outdated information.
  • Request deletion of your personal data (unless legally required to retain it).
  • Opt-out of data tracking in your browser settings or use of cookies.
  • This does not include any data we are obliged to keep for administrative or security purposes.

Data Sharing & Third-Party Services

We do not sell or share personal data with third parties except in the following circumstances:

  • Analytics performed on the website. (Google Analytics, Microsoft Clarity).
  • Compliance with applicable laws.
  • Your data may be processed or stored on servers outside your country. We ensure all data transfers comply with applicable privacy laws.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can automatically recognize and approve any follow-up comments instead of holding them in the hold operation queue.

We store the information provided by users registered on our website (if any) in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.